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With Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy Chicken
Joe describes his unique business model, which operates in convenience stores rather than standalone locations. With a focus on consistency, quality, and brand experience, Krispy Krunchy Chicken is growing faster than ever.
With Melissa Ng, SVP of Design and Construction at CAVA
Melissa emphasizes the importance of human interaction in the dining experience, the role of continuous improvement, and the integration of sustainability practices.
With Heather Robison, Facilities Manager at Dutch Bros Coffee
Heather Robison describes the importance of consistency and culture in creating a great customer experience. She also shares how Dutch Bros grew from a small-town coffee cart to plans for over 2,000 locations.
With Eric Taylor, Founder and CEO of Salon Republic
Eric discusses how Salon Republic turned physical spaces into a successful product offering by creating customizable, artistic studios for independent beauty professionals.
With Wyatt Smith, Founder and CEO of UpSmith
Wyatt discusses the shortage of skilled labor, the role technology plays in tackling this issue, and its broader impact on the economy. Wyatt and Sid address ongoing challenges in the skilled trades industry, and what innovative solutions lie on the horizon.
With Marcelle Parrish, CCO of ClearChoice Dental Implant Centers
Marcelle Parrish emphasizes the importance of a patient-focused approach in healthcare. She says that studying, understanding, and improving each step of the patient experience is crucial.
With Rani Gharbie, Managing Director of Investment & Development at CitizenM Hotels
Rani describes a disruptive approach in the hospitality industry, which includes efficient use of space, a community-driven environment, and integration of technology with a human touch.
With Shaun Rowley, Head of Market Experience at CapitalOne
Shaun discusses Capital One’s mission to integrate technology with human interaction to create welcoming, community-oriented spaces that offer more than traditional banking services.
With Sanjay Jain, Chairman of the National DCP Board of Directors
Sanjay discusses the value of enterprise risk management, compliance, and consistency. He also shares how to run a successful franchise by following brand processes and adjusting to the shift towards digital, loyalty-driven operations.
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